Frequently Asked Questions

The most common questions about search, booking, payment and cancellation.

How do I find my ticket?

Use the Find My Booking page with your PNR and the e-mail used at booking. No login required.

Is everything included in the shown price?

Yes. The amount shown in search and checkout is the final amount you pay, including taxes and service fees.

How is payment made; is my card stored?

Payment is taken via QNB Virtual POS with 3D Secure. Your card details are not stored in our system.

Can I cancel my ticket?

A ticket may be cancellable per its fare rules. For refundable tickets the airline may apply a penalty; the remaining amount is refunded. See the Cancellation & Refund Terms.

What is my baggage allowance?

Baggage allowance depends on the fare you select and is shown on the flight card/summary. Extra baggage may be purchasable on some fares.

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