Last update: 2 August 2026. The Turkish version is authoritative.
This Preliminary Information Form is provided under Turkish Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts, to inform you before your order is confirmed. Completing your order means you have read and accepted all matters set out in this form.
The service is the flight ticket and/or hotel accommodation reservation you select electronically at travioneglobal.com. Key details (route, dates, airline/hotel, room and board type, baggage allowance, number of passengers/guests, connections) are shown on the selection and order screens and form an integral part of this document.
Travione Global is a TÜRSAB-licensed travel agency acting as an intermediary that issues the reservation/ticket on behalf of the selected airline or hotel.
The total amount shown on the order screen is the final sales price including all taxes and service fees. Payment is collected via the QNB PayFor virtual POS with 3D Secure verification. Your card details are not stored by the Seller.
Prices may change between search and payment; if so, you are informed before payment and no charge is made without your approval.
The service is provided electronically. After your payment is approved, your reservation number (PNR) and ticket/reservation details are sent to the email address you provided.
Under Article 15(g) of the Regulation on Distance Contracts, contracts for accommodation, transport, catering and leisure services to be provided on a specific date or period are EXCLUDED from the right of withdrawal. Therefore, the 14-day withdrawal right does NOT apply to flight and accommodation services purchased here. Cancellations and refunds are subject to the rules and penalties of the relevant airline/hotel and fare/room type.
Cancellation and refund conditions depend on the purchased fare/room type and are shown before purchase in the product details. For refundable products, the refund is calculated after deducting the supplier's cancellation penalty and returned to the card used for payment.
For cancellation/change requests, contact us at info@travioneglobal.com or 0258 257 81 88.
You may send your requests and complaints to info@travioneglobal.com.
In case of dispute, Consumer Arbitration Committees and Consumer Courts at the consumer's place of residence or where the transaction took place have jurisdiction, within the monetary limits announced annually.